Shipping policy

Processing Time

All orders are processed within 2–3 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Delivery times may vary depending on location:

United Kingdom: 2–7 business days
Europe: 5–14 business days
International: 7–20 business days

Please note that delays may occur due to customs or courier issues.

Shipping Charges

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Delivery Issues

If your order is delayed, lost, or damaged, please contact us within 7 days of delivery.

If you have any questions about shipping, please contact our support team during office hours:

👉 Monday to Friday, 09:00 – 17:00 (UK local time – GMT/BST)